File a Claim
Moving ASAP stands behind its work. Moving day is one of the most stressful experiences a family or business can go through, and our job is to make it go smoothly — from the first box we wrap to the last piece of furniture we set down. If something was damaged, went missing, or simply did not go as it should during your move, we want to hear about it right here.
This page is the fastest way to report an issue. Every claim submitted through the form below is reviewed by our team and answered personally — you will not get a ticket number and silence. Tell us what happened in your own words, and we will take it from there.
What to include in your claim
A few details go a long way and help us resolve your claim faster. Please include the date of your move, a clear description of what was damaged or what went wrong, and which item or room is affected. Photos are optional but extremely helpful — a quick picture of the damage lets our team understand the situation before we even pick up the phone.
What happens next
Once you submit the form, we review your claim, contact you to discuss it, and work with you to make it right. Every report is handled fairly and in good faith, and we will keep you updated until the matter is resolved. Our goal is simple: that you end up just as happy with our service as the thousands of customers who have moved with us.
When you reach out, please describe what happened in your own words and share any supporting details you have, such as photos of the affected items. The more clearly we can see what went wrong, the faster we can put things right. We treat every claim with care and respect, because earning — and keeping — your trust is what our business is built on.
Prefer to talk it over first? You are welcome to reach out through our Contact page — but submitting the form below gives us everything we need in one place, so it is the quickest path to a resolution.
